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Customer Experience Intern


DiDi Global
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About the company:

Didi Chuxing(“DiDi”) is the world’s leading mobile transportation platform. 

Our mission is to build a better journey. Internationalization is a core strategy of DiDi. We are expanding our services to Greater China, Asia and Latin America. At the same time, the company has formed investment and technology partnerships with seven international ridesharing leaders, including Grab, Lyft, Ola, Uber, 99, Toxify, and Kareem. This global network reaches over 80% of the world’s population and covers over 1,000 cities. 


About the job:

Being part of the Customer Service team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This analytical role calls for a combination of great analytical skills, incredible planing and people skills. You will join a really dynamic team with the mission of building and developing the fundamentals to deliver an outstanding experience to our users, where you will  be part of DiDi's launch in Bogotá. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment. 


Your Responsibilities:  

Deliver projects working together with Atento in order to improve the operational efficiency in the Customer service operation.

Be the owner of the process library improvement and development.  

Work cross area to generate value managing Outbound marketing campaigns, aiming to increase user conversion. 

Settle the structure for communications with the vendor on a frequent basis.

The Successful applicant: 

Currently studying a career in Industrial Engineer, Business Administration or Econimics

6 months to 1 year for graduation 

Advanced English level

Change adaptability

Strong analytical capabilities

Self-motivated, detail oriented, data driven, strong execution capacity 

Any previous work experience (internship counts as work experience)